Last updated: July 30, 2026
This Fair Use and Service Limits Policy (“Policy”) explains the reasonable-use requirements, service limits, and resource restrictions applicable to products and services provided by ConvoPal AI LLC (“ConvoPal AI,” “ConvoPal,” “we,” “us,” or “our”).
This Policy is intended to:
This Policy applies to every customer, account user, employee, contractor, integration, automation, AI agent, and other person or system accessing the Services through a customer’s account.
A violation by any person or system using a customer’s account will be treated as a violation by the customer.
This Policy forms part of and is incorporated into the ConvoPal AI:
The Acceptable Use Policy primarily addresses prohibited activities and unlawful content. This Policy primarily addresses service quantities, platform resources, usage charges, and excessive or unreasonable consumption.
If this Policy conflicts with a signed Master Services Agreement or order form, the signed agreement will control regarding the conflicting subject.
ConvoPal AI provides managed, configured, branded, and white-labeled access to technology supplied by third-party platform and service providers, including HighLevel and its supporting providers.
The Services may rely on third parties for:
ConvoPal AI does not independently own or control all underlying software, telecommunications networks, AI models, infrastructure, usage limits, carrier requirements, or provider policies.
Customer acknowledges that usage limits, provider requirements, feature availability, pricing, functionality, and technical restrictions may be established or changed by an underlying provider.
ConvoPal AI may apply or enforce provider restrictions against a customer’s account when reasonably necessary to maintain access to the underlying platform or protect ConvoPal AI and other customers.
Each subscription plan may include different features, allowances, users, locations, contacts, storage, communication volumes, AI usage, integrations, support, and other limits.
The customer’s applicable limits will be identified in one or more of the following:
Features or allowances not expressly included in the customer’s plan are not included.
Purchasing a subscription does not entitle the customer to every feature available through the underlying platform.
ConvoPal AI may apply reasonable technical limits or require the customer to select a different published plan before accessing features or capacity not included in the current plan. No plan change will occur without the customer’s agreement.
When ConvoPal AI describes a particular feature as “unlimited,” the term applies only to the specific feature expressly identified as unlimited.
“Unlimited” does not mean:
ConvoPal AI does not charge separate usage, overage, wallet, carrier, or third-party provider fees under its published plans.
An unlimited feature remains subject to:
A subscription may include a stated amount of usage, such as:
Unless expressly stated otherwise:
ConvoPal AI does not bill calls, minutes, telephone numbers, recordings, transcriptions, messages, emails, AI processing, workflows, integrations, domains, carrier costs, or other provider services separately from the published plan price.
The customer remains responsible for managing all activity generated through its account, including activity from employees, contractors, AI agents, automations, workflows, imported contacts, connected applications, misconfigured campaigns, and unauthorized users resulting from the customer’s failure to protect credentials.
Usage may still be monitored and reasonably limited to protect service availability, security, legal compliance, and provider relationships, but it will not generate an automatic usage or overage fee.
The Services are intended for the customer’s ordinary internal business operations and the business activities described during signup or onboarding.
Use is generally considered reasonable when it:
High usage by itself is not necessarily a violation when the usage is properly authorized, paid for, within the customer’s plan, and does not negatively affect the Services.
Usage may be considered excessive or unreasonable when, based on the circumstances, it:
Examples may include:
These examples are illustrative and are not an exhaustive list.
Customers are responsible for reviewing, testing, and monitoring their automations and workflows.
Customers must take reasonable precautions to prevent:
ConvoPal AI may disable or restrict an automation when it appears to be malfunctioning, creating abnormal usage, or threatening platform performance.
Disabling an automation will not create a separate usage or overage charge.
Calling and Voice AI Services do not carry separate usage fees but may be subject to:
ConvoPal AI does not guarantee that every call will be completed or that every volume of calling will be permitted.
Outbound Voice AI may be paused automatically when an account exceeds applicable provider thresholds or fails to satisfy eligibility or compliance requirements. HighLevel currently states that its location-level acceptable-use safeguards can automatically pause outbound Voice AI activity.
Customers are responsible for monitoring call volume, duration, targeting, and consent.
SMS, MMS, email, and other communication Services do not carry separate usage fees but may be subject to:
ConvoPal AI may restrict messaging or email activity when usage threatens sender reputation, deliverability, provider relationships, or access for other customers.
Customers may use only the number of users, locations, accounts, or subaccounts included in their purchased plan.
Customers may not:
ConvoPal AI may restrict additional users, locations, or accounts when the customer’s usage exceeds the applicable plan unless the customer agrees to move to a published plan that includes them.
Contacts, records, recordings, files, media, transcripts, websites, documents, and other stored information may be subject to limits.
Customers may not use the Services as:
ConvoPal AI may require customers to delete unnecessary data, export information, or reduce storage usage when a plan limit is reached.
Customers are responsible for maintaining independent copies of information they are legally or operationally required to preserve.
API and integration access may be subject to rate limits, request limits, security restrictions, and provider requirements.
Customers may not:
ConvoPal AI may suspend or disable an integration that creates excessive activity, errors, costs, or security risks.
Usage may be measured using records generated by ConvoPal AI, HighLevel, communications providers, AI providers, carriers, or other applicable platform providers.
Those records may be used to enforce plan limits, maintain service availability, and address security or compliance concerns. Usage measurement does not create separate usage, overage, wallet, carrier, or third-party provider fees.
Usage displays, dashboards, estimates, and notifications may be delayed. Customers are responsible for monitoring their usage and may not rely solely on receiving a warning from ConvoPal AI.
Customers must maintain a valid payment method for the disclosed monthly or annual subscription price and any disclosed one-time setup fee.
ConvoPal AI does not require prepaid usage wallets, minimum usage balances, automatic wallet replenishment, or advance usage payments.
If a disclosed subscription payment fails or the account becomes past due, affected Services may be restricted, paused, delayed, or stopped.
When usage exceeds an included allowance, ConvoPal AI may apply a reasonable technical limit, restrict the affected feature, or temporarily suspend further usage to protect service availability and provider relationships.
ConvoPal AI will not impose an overage fee, deduct from a wallet, replenish a wallet, or automatically move the customer to a higher-priced plan. Any change to another published plan requires the customer’s agreement.
An underlying platform provider, telecommunications carrier, AI provider, email provider, payment processor, hosting provider, or integration provider may impose its own:
ConvoPal AI may apply or enforce those technical and compliance restrictions against the customer’s account. Provider changes will not create unlisted usage, overage, wallet, carrier, or third-party provider fees.
ConvoPal AI may not be able to provide advance notice when a provider immediately blocks, restricts, or changes a Service.
The customer is not entitled to continue using a feature in a manner prohibited or restricted by the underlying provider merely because that feature was previously available.
ConvoPal AI is not required to continuously monitor all customer activity. However, ConvoPal AI may review usage, logs, account activity, workflows, communications, storage, subscription-payment activity, and technical data when reasonably necessary to:
Monitoring will be performed subject to the Privacy Policy, applicable agreements, and applicable law.
If ConvoPal AI determines that usage may violate this Policy, ConvoPal AI may take one or more of the following actions:
When reasonably practical, ConvoPal AI will notify the customer and provide an opportunity to correct the issue.
ConvoPal AI may take immediate action without prior notice when delay could:
Customers may not attempt to evade this Policy by:
Related accounts, businesses, users, or activity may be considered together when determining whether this Policy has been violated.
Customers pay only the subscription price and one-time setup fee displayed for the selected plan or expressly stated in the applicable order form or checkout page, plus applicable taxes.
ConvoPal AI will not invoice or charge customers for usage, overages, provider costs, carrier surcharges, wallet deficits, automation activity, or other unlisted service fees, including after cancellation or termination.
A restriction, suspension, or termination caused by the customer’s excessive use, nonpayment, prohibited activity, misconfiguration, or violation of this Policy does not entitle the customer to:
The customer remains responsible only for the disclosed subscription price for the current paid billing period and any disclosed setup fee.
This section does not limit rights that cannot lawfully be waived.
Customers expecting unusually high usage should contact ConvoPal AI before beginning the activity.
ConvoPal AI may apply reasonable technical capacity, rate, resource, support, and compliance limits to high-volume activity. High-volume usage will not generate automatic usage or overage fees.
ConvoPal AI is not obligated to support usage beyond standard plan limits. If another published plan better fits the customer’s needs, the customer may choose whether to change plans.
ConvoPal AI may update this Policy prospectively to reflect changes in:
Material changes will be communicated through the website, email, customer account, dashboard, or another reasonable method.
Changes to technical limits imposed by a provider may take effect when imposed. They will not create unlisted usage, overage, wallet, carrier, or third-party provider fees.
Continued use after the effective date of an updated Policy constitutes acceptance, except where additional affirmative consent is required by law or agreement.
Questions concerning this Policy may be directed to:
ConvoPal AI LLC
455 Market St, Ste 1940, Num 617602
San Francisco, CA 94105
Phone: 916-403-3090
Email: abigail@convopalai.com