Smart Triage

Emergency Detection

Instant SMS alerts for urgent situations.

When a homeowner calls with no heat in the winter, a busted pipe, or other emergency, ConvoPal recognizes the emergency and texts you instantly — so you can dispatch immediately.

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What you get

Why it matters

Urgency Recognition

Detects emergency keywords and tone in real time.

Instant SMS Alert

You get a priority text the second an emergency is flagged.

Caller Reassurance

Keeps the caller calm and gathers details while you respond.

After-Hours Emergencies

Catches the 2 AM emergencies you'd otherwise miss entirely.

How it works

From ring to resolution

1

Caller describes the issue

The AI listens for emergency signals — gas, flooding, no heat/AC, sparking, and more.

2

Emergency flagged

ConvoPal classifies the call as urgent and prioritizes it instantly.

3

You get an alert

A priority SMS lands on your phone with the address and the situation.

4

Caller handled meanwhile

The AI keeps the caller informed and captures details until you call back.

FAQ

Common questions

How fast do I get the alert?+

Within seconds of the emergency being detected — typically before the call ends.

Can I define what counts as an emergency for my trade?+

Yes. We customize emergency keywords and rules for HVAC, plumbing, electrical, and more during setup.

Does it call 911 for the customer?+

No. It alerts you so you can dispatch; life-safety emergencies are always directed to 911 by the caller.

Ready to Stop Missing Calls?

Book a free 30-minute demo and see your AI receptionist in action before you commit to anything.

No credit card required · Setup in 5 business days · No long-term contracts